Delivery & Pick up

DELIVERABLE PRODUCTS

Gift packs and lollipops can be shipped. Loose chocolates will not be shipped, but must be collected from the nominated store. (Hollow products such as Easter Eggs are also not shipped.)

FOR PICK UP

For Mayfield Chocolates shops, when in the checking out process, and just nominate the pick up location in the Shipping Methods box at Step 4. Indicate your preferred pick up time and date at Step 5 in the Order Instructions/Comments (Optional) box.

Orders for pick up at other stockists, and at Mayfield Chocolates shops, can be made by phone, email or (what an idea) in person.

FOR DELIVERY

Go to the shopping cart and in the check out process, complete the shipping details at Step 3. Indicate the preferred shipping date and other instructions if any in the Order Instructions/Comments (Optional) box. 

SHIPPING OPTIONS

Orders placed by 1pm AEST Monday to Thursday will generally be shipped same day. We generally do not ship over weekends, except during winter. Deliveries are not made on weekends or public holidays, except to the Gold Coast. Please Note: website orders are not shipped in the period between Christmas and New Year, except on the Gold Coast.

SHIPPING METHOD DESTINATIONS PRICE PER ADDRESS (AUD)
Air cooled courier door to door delivery Inner Brisbane & CBD (ONLY postcodes 4000-4006) $10.00
Air cooled courier door to door delivery Brisbane and Gold Coast metropolitan areas $17.50
Air cooled courier door to door delivery S.E. Qld. Logan, Gold Coast, Sunshine Coast, Pine Rivers, Redlands, Ipswich, Toowoomba $29.00
Air cooled courier door to door delivery NSW Northern Rivers to Lismore etc. $33.00
Express Post - Trackable Australia wide (including southeast Queensland) Per order below $35: $13.50 - Per order $35 or above: $24.50
Airmail or Express Post International Outside Australia Price on application according to weight and destination

Transit time from date of shipment to Australian capital cities and east coast regional centres is normally overnight.

Transit times internationally vary according to destination and chosen service level.

MAYFIELD SHIPPING POLICY

Mayfield Chocolates has a polystyrene-free shipping policy. Even though chocolates are perishable (mainly due to excessive heat), in our experience, we can safely ship to most popular destinations most of the time. If you follow these guidelines, you will be able to determine when and where you can safely have your chocolates delivered.

DAILY MAX. TEMPERATURE AT DESTINATION
(at time of shipment)
DESTINATION SHIPPING TECHNIQUE
≤ 22°C (≤ 72°F) Within Australia Express Post
23°C to 30°C (73°F to 86°F) Within Australia Express Post to PO Box or Poste Restante
within next day delivery areas only
> 30°C (> 86°F) Within Australia Air cooled delivery only, where available
≤ 22°C (≤ 72°F) International Airmail or Express Post International
> 23°C (> 73°F) International Not recommended

If you are unsure which is the best option for you, or if any option is suitable, just ask us. To check forecast daily maximum temperatures at a destination at the estimated time of arrival, just search "weather" and the name of the destination city.

For difficult (i.e. tropical) destinations, special delivery arrangements are possible - it just depends on your budget. If you're really interested, ask us for delivery options.

If you would like to do your own preliminary check of international shipping times and charges, visit: Australia Post International